Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account information: such as your name, email address, organization, authentication details, and configuration settings needed to operate your DNSQ account.
• DNS telemetry and metadata: including DNS queries, responses, timestamps, source information, performance metrics, and security-related signals you choose to send to DNSQ.
• Usage data: details about how you interact with the dashboards, APIs, and features (for example, pages viewed, actions taken, and technical logs) to improve reliability, security, and user experience.
• Technical data: such as browser type, device identifiers, IP address, and operating system, which help us maintain and secure the platform.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the DNSQ Services.
• Generate analytics, dashboards, alerts, and reports regarding your DNS traffic and infrastructure.
• Secure the platform, prevent abuse, detect anomalies, and investigate potential incidents.
• Improve and develop new features, performance optimizations, and security capabilities.
• Communicate with you about updates, incidents, and administrative information related to your account.

3. Legal Bases for Processing

Where required by applicable law, we rely on one or more of the following legal bases to process your information:

• Performance of a contract with you or your organization.
• Our legitimate interests in providing, securing, and improving DNSQ.
• Compliance with legal obligations, such as responding to lawful requests or enforcing our rights.
• Your consent, where expressly requested (for example, certain marketing communications or optional features).

4. Data Sharing and Transfers

We do not sell your personal information. We may share information in the following limited circumstances:

• With trusted service providers who process data on our behalf (for example, infrastructure, security, or support vendors), bound by contractual confidentiality and data protection obligations.
• With your authorization, for example where you integrate DNSQ with third-party tools or services.
• When required by law, regulation, or legal process, or to protect the rights, property, or safety of DNSQ, our users, or others.
• In connection with a corporate transaction (such as a merger, acquisition, or asset sale), subject to appropriate safeguards.

Where data is transferred across borders, we implement appropriate protections in accordance with applicable data protection laws.

5. Data Retention

We retain information for as long as necessary to provide the Services, meet contractual or legal obligations, resolve disputes, and enforce our agreements. DNS telemetry and logs may be retained in accordance with your configuration choices, plan settings, or any separate agreement with us.

6. Security

We implement technical and organizational measures designed to protect information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no system can be guaranteed to be completely secure, and you are responsible for maintaining the security of your credentials and DNSQ integrations.

7. Your Rights and Choices

Depending on your jurisdiction and applicable law, you may have rights such as:

• Accessing the personal data we hold about you.
• Requesting correction or deletion of your personal data.
• Objecting to or restricting certain types of processing, including for direct marketing.
• Receiving a copy of your data in a portable format.

To exercise these rights, please contact us using the details provided in the DNSQ dashboard or on our official website. We may need to verify your identity before fulfilling your request.

8. Cookies and Similar Technologies

DNSQ may use cookies or similar technologies to maintain sessions, remember preferences, and understand how the platform is used. You may be able to control cookie settings through your browser or device, but disabling certain cookies could impact the functionality of the Services.

9. Children's Privacy

DNSQ is not directed to children, and we do not knowingly collect personal data from individuals under the age where parental consent is required under applicable law. If we become aware that such data has been collected, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the platform, by email, or by other reasonable means. Your continued use of DNSQ after the updated Policy becomes effective constitutes your acceptance of the changes.

11. Contact

If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us using the contact information provided in the DNSQ dashboard or on our official website.